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Learning to Say No

In business, sometimes you have to tell a customer,”no”. Saying no can be difficult because we always want to please our customers and keep them calling back for more work.  If you do say, “yes” when you really should have said “no”, it could leave you overwhelmed and resentful.  “No” can be said in a way that will not leave your customer let down or disappointed. You can tell a customer “no” in a way that will be considerate and respectful.

Never hesitate and make excuses. Customers don’t want to hear excuses. Don’t keep apologizing for a string of excuses and think that no is the only answer you can give a customer.  Always let the customer know you would like to be able to help them and offer, “here’s what I need to do to make this a consideration and I will call you back shortly.”  Once you have looked at your schedule and made some alternate considerations and adjustments, give them a callback.  If your proposal won’t work for them, let them know you are sorry that you cant be of help this time. In business, you need to set boundaries just as you would in your personal life.  De Hart Plumbing, Heating and Cooling, serving Manhattan Kansas, Junction City Kansas, Wamego Kansas, Topeka Kansas and some surrounding areas.

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