Want to grow your business with referrals? It takes great effort, but it is possible. It takes more than a snappy reminder to ask a customer for a referral when scheduling or for the technician to ask for a referral. Asking can be hard with certain customers and you don’t want to seem selfish or desperate Many customers don’t refer simply because they haven’t been asked.
If you believe that what you do for your customers benefits them and you understand that it isn’t about you but about helping people have a great experience they will want to put the word out. Good communication can have a direct effect on word-of-mouth. Never miss the opportunity to engage a customer with feedback and learn from what they have to say. Make the experience with the customer as good as it can be and it will increase the likelihood that they will talk about your business to friends, co-workers and family. De Hart Plumbing Heating and Cooling, serving Manhattan Kansas, Junction City Kansas, Wamego Kansas and some surrounding areas.
